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In this exercise, the attacker has admin access already so there is nothing more to be done. However, looks like the admin access does lead to a CSV Injection attack. So you can try to find this CSV Injection vulnerability as purely academic exercise.
osTicket is a web-based support ticket system. It enables the support team to manage, organize and archive all the support requests and responses in one place.
osTicket (before 1.10.7 and 1.12.x before 1.12.1) is vulnerable to a CSV Injection documented in CVE-2019-14749.
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